FAMILY-OWNED & OPERATED SINCE NOVEMBER 2010SMALL ENGINE REPAIR · KENBRIDGE, VIRGINIA
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YOUR LOCAL REPAIR SHOP117 Main Street
Kenbridge, VA 23944
Tri-County OPE Outdoor Power Equipment
LET’S TALK ABOUT YOUR EQUIPMENT434-676-4441Friendly service. Right here in town.
Seasonal weekday hours · Closed weekendsView shop hours →

SMALL ENGINE REPAIR. BIG-TIME CARE.

READY FOR
THE NEXT JOB.

From the first mow to the last leaf. Keep your outdoor power equipment working with repair and maintenance from your local, family-owned shop.

REPAIR. MAINTAIN. KEEP GOING.

THE EQUIPMENT YOU COUNT ON

WHAT WE SERVICE

From keeping the yard in shape to tackling the next project, we help you care for the equipment you count on.

01 /

Lawn mowers

Walk-behind mowers, riding mowers and zero-turn equipment.

CUTTING & MOWING ↗
02 /

Trimmers & blowers

Handheld equipment for the finishing touches and cleanup.

TRIMMING & CLEANUP ↗
03 /

Chainsaws

Repair and maintenance to help keep your saw ready for the job.

CUTTING & CLEARING ↗
04 /

Tillers & more

Small engine equipment for your garden and around your property.

GROUNDWORK & MORE ↗

Not sure about your equipment or brand? Give us a call before bringing it in →

SERVICE THAT KEEPS YOU GOING.

Seasonal service & routine maintenance

Small engine diagnosis & repair

Blade & chainsaw chain sharpening

LESS WONDERING. MORE KNOWING.

YOUR REPAIR. ONE SIMPLE CHECK.

Scan the QR code on your repair order or tap the link we texted you. Or type the repair or special order number and the website code printed next to the QR code.

Need a hand finding your ticket?
Call 434-676-4441 ↗
REPAIR & ORDER TRACKING

Check repair or order status

COMING SOON

Soon you’ll be able to check on your repairs and special order parts right here, any time of day. Until then, give us a call and we’ll gladly tell you where things stand.

Call 434-676-4441→

AFTER-HOURS DROP-OFF

CLOSED? CHECK IN FROM YOUR PHONE.

Only for dropping off equipment while we’re closed. Fill out a quick check-in so we know whose it is and what it needs. It takes about 2 minutes, and we won’t do any work until we’ve talked with you.

Coming in while we’re open? You don’t need this. Just bring it to the counter and we’ll check it in with you.

ONLY WHEN WE’RE CLOSED

  1. 1Tell us who you are and how to reach you
  2. 2Tell us what you left and what’s wrong with it
  3. 3Snap a photo, and you’re done
Start after-hours check-in→

PICKUP & DELIVERY

WE’LL COME GET IT.

No trailer? We’ll pick up your mower or other equipment at your place, fix it, and bring it back when it’s done.

PICK UP & BRING BACK

Round trip

$85

We pick it up and bring it back when it’s done.

PICK UP OR DELIVER

One way

$50

Just a pickup, or just a delivery.

FARTHER OUT?

Per mile

$3

Both prices cover the first 10 miles from our shop in Kenbridge. Each mile past that is extra.

SEE YOUR PRICE

How much for my address?

Miles are measured by road from our shop. We’ll confirm the price when we call to set up a time.

REQUEST A PICKUP

Ask for a pickup or delivery

Send us your details and we’ll call you to set up a day and time.

Tri-County OPE
SERVING OUR COMMUNITYSINCE 2010

Family-owned. Community-minded.

MEET YOUR LOCAL REPAIR SHOP

WELCOME TO TRI-COUNTY OPE.

Tri-County OPE LLC is a family-owned and operated small engine repair shop in Kenbridge, Virginia. Since November 2010, we’ve helped our neighbors keep their outdoor power equipment running—from lawn mowers and trimmers to chainsaws, tillers, and more.

We focus on dependable work, straightforward communication, and friendly, personal service. Whether it’s seasonal maintenance or an unexpected breakdown, we’re here to help you get back to work.

Come see us on Main Street →

GOOD TO KNOW

QUESTIONS & ANSWERS

Answers to what customers ask us most. Don’t see yours? Give us a call.

What equipment and brands do you work on?Equipment We Work On

Zero-Turn Mowers & Riding Lawn Mowers

We service Toro, Husqvarna, Troy-Bilt, Cub Cadet, and riding mowers manufactured by AYP or MTD. These include many Craftsman, Poulan/Poulan Pro, Weed Eater, Yard Machines, Yard-Man, Bolens, and other related models.

Service eligibility depends on the specific model and availability of parts and repair information. If your brand isn’t listed, call or stop by to discuss it. We may make exceptions after reviewing your equipment and repair needs.

Push & Walk-Behind Mowers

All push and walk-behind mowers require approval before we accept them for service, regardless of brand. Please call or stop by to discuss your mower and the work needed.

Handheld Equipment

We service Husqvarna, STIHL, and ECHO handheld equipment, including chainsaws, trimmers, and blowers.

We occasionally accept other brands by special exception. These repairs require prior approval and a deposit. Please contact us to discuss your equipment before bringing it in for service.

Tillers, Generators, UTVs, Pressure Washers & Other Equipment

Our ability to service these types of equipment depends on the brand, model, and repair needed. Please call or stop by so we can discuss whether we can help.

Do you work on equipment more than 25 years old?Equipment We Work On

We generally do not accept equipment more than 25 years old for service. Special exceptions may be considered after reviewing the equipment, its condition, and the availability of parts and service information. Please contact us before bringing older equipment in for repairs.

Why don’t you service every brand?Equipment We Work On

Some manufacturers limit access to parts, parts diagrams, electrical schematics, and other service information to their authorized dealers. Without access to those resources, we may be unable to properly diagnose or complete a repair.

We focus on equipment we can support with the parts and information needed to do the job correctly.

How can I find out whether you’ll work on my equipment?Equipment We Work On

Call 434-676-4441 or visit Tri-County OPE at 117 Main Street, Kenbridge.

Please have the equipment’s brand, model number, serial number, and a brief description of the problem available. For engine-related repairs, the engine’s identification numbers are helpful too, since equipment and engines are looked up separately.

Do I need an appointment?Bringing Your Equipment In

No appointment needed! Just bring your equipment by while we’re open. We take repairs first come, first served, and each one goes into our work line in the order it arrives.

What should I bring?Bringing Your Equipment In

Bring your equipment along with any parts or pieces you’ve already taken off. Having everything together helps us inspect, diagnose, and repair your machine the right way the first time.

Can you help me unload my equipment?Bringing Your Equipment In

Absolutely. Just check in with us when you pull up, and we’ll give you a hand getting it unloaded.

Should I bring the whole machine, or just the part I think is broken?Bringing Your Equipment In

Please bring the whole machine when you can. Many parts need to be tested right on the equipment, both to find the real problem and to make sure the repair fixed it before you take it home.

Is there a diagnostic fee?Diagnosis & Estimates

Yes. There is a diagnostic fee for inspecting your equipment and figuring out what it needs. Electrical troubleshooting is billed separately, as labor for the time it takes.

Does the diagnostic fee go toward the repair?Diagnosis & Estimates

Yes. If you decide to go ahead with the repair, the standard diagnostic fee is applied toward it. Electrical diagnostic labor is a separate charge, since tracking down electrical problems takes extra time.

What if I decide not to go ahead with the repair?Diagnosis & Estimates

That’s completely your call, and we understand. The diagnostic fee still covers the inspection and diagnosis we’ve already done, so it needs to be paid before you pick up your equipment.

How long will my repair take?Repair Times & Updates

It depends on how many repairs are ahead of yours, what work your machine needs, and whether the parts are on hand. Some jobs are quick, while bigger repairs or jobs that need parts ordered can take longer. We’ll do our best to keep you posted.

Can parts delays affect when my equipment is ready?Repair Times & Updates

Yes, unfortunately. If a part your machine needs is backordered or delayed by the supplier, we may not be able to finish the repair until it arrives. We’ll let you know if that happens.

What do you need from me to look up parts for my machine?Parts Lookup & Ordering

Please bring the machine’s model number and serial number. You’ll usually find them on a sticker or metal tag on the frame. They help us find the exact parts for your specific machine.

What do you need from me to look up engine parts?Parts Lookup & Ordering

Please bring the engine’s model number and serial number, plus its type and code numbers if it has them. These are usually stamped on the engine or on a sticker on it. What’s needed varies a bit from one engine maker to another.

Why are equipment and engine numbers looked up separately?Parts Lookup & Ordering

Your machine and its engine are usually made by different companies, so each has its own numbers and its own parts list. We use the machine’s numbers for things like blades, belts and decks, and the engine’s numbers for engine parts. Having both sets helps us get you the right part the first time.

PLEASE READ BEFORE LEAVING EQUIPMENT

SHOP POLICIES

The way we work, so there are no surprises. The full terms are printed on your repair order. Questions? Give us a call.

LABOR RATE

$90/hr standard. Minimum labor: 0.5 hr for equipment; 0.25 hr for handheld.

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DIAGNOSTIC FEES

Outdoor power: $45 • Handheld: $25. Due regardless of repair decision.

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ELECTRICAL DIAGNOSIS

Electrical issues must be diagnosed before mechanical issues. Pricing varies by job.

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REPAIR WARRANTY

30-day repair warranty. Excludes wear parts (belts, blades, carburetors, etc.).

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SPECIAL ORDERS

Full payment is required before placing any special order.

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NO RETURNS

Electrical parts and belts: no returns unless our error. 20% restocking fee on other parts.

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STORAGE FEE

$3/day after 30 days from completion notice. Items unclaimed for 60+ days may be sold or disposed of.

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PAYMENTS

Payment is due in full at pickup. 3.5% fee on credit card transactions. $50 fee on all returned checks.

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USED EQUIPMENT

All used equipment sales are final. No refunds or exchanges.

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EQUIPMENT AGE LIMIT

We do not service equipment over 25 years old. Exceptions require written acknowledgment.

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SEASONAL BACKLOG

High volume is expected in spring and summer. Please plan accordingly.

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ALL SALES & REPAIRS

We are not responsible for fire, theft, weather, or items left on equipment. By leaving equipment, you agree to all shop policies listed above.

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TRI-COUNTY OPE, LLC • THANK YOU FOR YOUR BUSINESS

RIGHT HERE ON MAIN STREET

LET’S GET YOU BACK TO WORK.

117 Main Street
Kenbridge, VA 23944

434-676-4441 ↗

SHOP HOURS

Seasonal hours

Monday–FridaySee schedules below
SaturdayClosed
SundayClosed

Spring & SummerMonday–Friday · 9 a.m.–5 p.m.

Fall & WinterMonday–Friday · 9 a.m.–3 p.m.

Our weekday hours change with daylight saving time. Please call to confirm holiday hours.